TruCommerce Customers are shopper records used to associate orders, contact details and account activity with the same person or business.
Commerce customer records support order history and customer-facing account workflows.
TruCommerce Customers connect shopper identity/contact details with order history. Use the customer record to understand repeat activity and maintain accurate fulfilment/contact data without treating every order as unrelated.
Orders are the main source of commercial history. Customer Account features expose the shopper’s own order information where enabled.
Changing contact/address information affects future interactions; it should not be used to rewrite the factual shipping/billing address stored on a historical order.
Open TruCommerce → Customers.
Use this area to understand the customer’s store relationship and order context. Keep identity/contact data accurate because checkout, order communication and account history depend on it. Payment card/account details remain with the payment provider/TruPayments rather than being managed as ordinary customer fields here.
Use the tables below when you need the exact meaning of a field, column, filter or action. Read the workflow and dependency sections above first so each option is used in the right context.
| Column | Use |
|---|---|
| Name | Shows the record name. |
| Status | Shows the record’s current status so you can tell whether it is active, available, or still in another workflow state. |
| Field | Use |
|---|---|
| First name | Customer first name. |
| Last name | Customer last name. |
| The email address associated with this account or record. | |
| Phone | The contact telephone number. |
| Company | Customer company/organization, when applicable. |
| Tax Number | Customer tax identification number, when applicable. |