Booking Notifications

Notification Templates define the messages Booking sends for particular events and channels.

Booking Notifications controls the messages used around appointment events and customer/provider communication.

What this feature is for

Notification Templates control the messages Booking sends when supported booking events occur. They let administrators change customer/staff wording without changing the underlying appointment workflow.

A practical way to use it

Make sure core Mail settings can successfully send email before relying on Booking templates.
Identify the Booking event and recipient/channel the template is intended for.
Edit subject/body and use only the variables/placeholders supported by that template.
Trigger the event with a safe test appointment and confirm the delivered result.
Keep customer-facing wording consistent with your actual cancellation/refund/payment policies.

How it connects to other features

Core Mail settings are the delivery foundation. Appointment events determine when templates are used; external notification integrations may require their own credentials/settings.

What to expect after changes

A wording change can affect every future message for that event. A template cannot make an event happen; if no notification is sent, first confirm the booking event occurred and mail delivery is working.

Where to find it

Open Booking Tools → Notifications.

How notification templates fit the lifecycle

Templates are triggered by Booking events and can use placeholders for booking/customer/refund details. Configure the global email/SMS destinations/provider in Booking Settings first, then edit the template wording/channel. Test a real event so you confirm both delivery and placeholder output.

Field and action reference

Use the tables below when you need the exact meaning of a field, column, filter or action. Read the workflow and dependency sections above first so each option is used in the right context.

Using the list page

Column	Use
Subject	Shows the subject value recorded for each row.
Key	Shows the key value recorded for each row.
Channel	Shows the channel value recorded for each row.
Event	Shows the event value recorded for each row.
Enabled	Shows the enabled value recorded for each row.
Actions	Contains the management actions available for the record.

Field reference

Field / option	Use
Key	The unique administrative key/name used to identify the notification template.
Channel	Selects the communication or commerce channel used by this record.
Event	Selects the Booking event that triggers the notification template.
Enabled	Turns this record/rule on or off without deleting its configuration.
Subject	Sets the subject used by the notification where the selected channel supports one.
Body	Sets the main notification message content.
SMS Message	Sets the text used when the notification is sent by SMS.

Actions available

Create
Edit
Delete

Booking Settings · Services · Appointments · Overview