Customer Account & Tracking gives shoppers access to their commerce history and order status after purchase, while public order tracking provides a focused lookup flow where configured.
Customer Account & Tracking lets shoppers review their own store activity after purchase. It reduces support work by making order history/status available without exposing administration screens.
Signed-in customers use the store account area for the purchase/account functions exposed by the active storefront.
Orders provide the data shown here. Page Setup/theme navigation determines how customers reach account/tracking destinations, and checkout settings determine whether account creation is offered.
Changing account/checkout policy affects future customers’ ability to create/sign in to store accounts; historical Orders remain administrative records.
Use the tables below when you need the exact meaning of a field, column, filter or action. Read the workflow and dependency sections above first so each option is used in the right context.
The supplied storefront includes Customer Account, Order History, and Order Tracking pages. The order-history table includes Order, Date, Status, and Total. The tracking page exposes an Order Number field and Track Order button.
Authentication may affect account content
Customer account pages can show different content depending on whether a customer is signed in and has orders.
Store Settings · Products · Cart & Checkout · Overview
My account, order history and order tracking have their own designs in Store Settings (see Storefront Designs). The visitor’s overall account area — profile, security, workspaces, API tokens, notifications and support tickets — is described in Visitor Accounts & My Account.