Waiting List records customers who want a service/time that is currently unavailable.
The Waiting List records customers who are waiting for an opportunity when the desired booking cannot be immediately confirmed.
The Waiting List records demand that could not be satisfied at the desired time. It gives staff a queue to revisit when cancellations or schedule changes create capacity, instead of asking the customer to start over repeatedly.
The related Service must allow waiting-list behavior where that option is used. A waiting-list entry is not an appointment and does not reserve staff time or collect payment by itself.
Do not treat the waiting list as guaranteed inventory. Until an Appointment is successfully created, the requested slot is still subject to current availability.
Open Booking Tools → Waiting List.
The waiting list records customer interest when the preferred service/time is not currently bookable. Use Preferred Date/Time, party size and notes to decide whom to contact when capacity opens; changing a waiting-list status does not itself create an appointment unless the booking workflow explicitly converts it.
Use the tables below when you need the exact meaning of a field, column, filter or action. Read the workflow and dependency sections above first so each option is used in the right context.
Capture customers waiting for service availability.
| Column | Use |
|---|---|
| Service | Shows the service value recorded for each row. |
| Provider | Shows the provider value recorded for each row. |
| Customer | Shows the customer value recorded for each row. |
| Preferred Date | Shows the preferred date value recorded for each row. |
| Time Window | Shows the time window value recorded for each row. |
| Status | Shows the record’s current status so you can tell whether it is active, available, or still in another workflow state. |
| Actions | Contains the management actions available for the record. |
| Field / option | Use |
|---|---|
| Service | Selects the Booking service this record relates to. |
| Provider | Associates the waiting-list entry with a specific provider when one is part of the requested availability. |
| Customer | Selects the Booking customer connected to this appointment or record. |
| Status | Sets the current workflow state of the record. |
| Preferred Date | Records the customer’s preferred date for a waiting-list request. |
| Preferred Time From | Records the beginning of the preferred waiting-list time range. |
| Preferred Time To | Records the end of the preferred waiting-list time range. |
| Party Size | Records the number of people waiting for the requested slot. |
| Notes | Stores general notes associated with the record. |