Booking Ratings

Ratings store customer feedback tied to a booking, service and provider.

Ratings collect the customer feedback records available for booked services/providers.

What this feature is for

Ratings store customer feedback associated with completed booking activity, services and providers. Use them to understand service quality and manage what feedback should be visible where Booking/the theme exposes ratings.

A practical way to use it

Review new ratings in context of the related appointment/service/provider.
Use the supported status/moderation action when feedback should not yet be public.
Look for patterns across multiple ratings rather than reacting to a single score in isolation.
Use Reports/provider performance information for broader operational decisions.

How it connects to other features

A Rating is meaningful because it is tied to Booking records. Theme/Booking presentation determines where approved feedback appears publicly.

What to expect after changes

Moderation changes visibility, not the underlying appointment. Deleting feedback removes history, so use status/moderation when you need to retain an administrative record.

Where to find it

Open Booking Tools → Ratings.

Using ratings

Ratings connect feedback to the Booking/customer/service/provider context. Use Approved to control whether a review is eligible for public use and keep moderation separate from changing the customer’s original rating text/score without a business reason.

Field and action reference

Use the tables below when you need the exact meaning of a field, column, filter or action. Read the workflow and dependency sections above first so each option is used in the right context.

Using the list page

Column	Use
Booking Id	Shows the booking id value recorded for each row.
Service Id	Shows the service id value recorded for each row.
Provider Id	Shows the provider id value recorded for each row.
Customer Id	Shows the customer id value recorded for each row.
Rating	Shows the rating value recorded for each row.
Review	Shows the review value recorded for each row.
Actions	Contains the management actions available for the record.

Field reference

Field / option	Use
Booking Id	Associates the rating with the appointment it was left for.
Service Id	Associates the rating with the booked service.
Provider Id	Associates the record with the staff/provider involved in the booking.
Customer Id	Associates the record with the customer involved in the booking.
Rating	Sets the numeric rating value.
Review	Stores the written review text.
Is Approved	Controls whether this record is treated as approved.

Actions available

Create
Edit
Delete

Booking Settings · Services · Appointments · Overview