Booking Staff & Availability

Staff records represent the people or providers who can deliver Booking services.

Providers/staff are the people who deliver services. Their availability is one of the inputs used when bookable times are calculated.

What this feature is for

Staff records represent the people/providers whose time can be booked. Their service assignments and availability rules are fundamental to slot generation: a service can be correctly configured yet still show no availability if no eligible staff member is working at the requested time.

Working hours describe the normal repeating schedule. Special days temporarily replace normal hours for specific dates. Time Off/Holidays remove availability. Use the most specific mechanism rather than constantly editing the weekly schedule for one-off changes.

A practical way to use it

Create the staff/provider identity and connect a user account where the provider cabinet is required.
Assign the services and locations the person can actually deliver.
Define normal weekly working hours.
Add special days for exceptional opening patterns and time off/holidays for unavailable periods.
Test one of the provider’s services in the customer booking form before making the provider active for public booking.

How it connects to other features

Services decide which staff are eligible; Locations can narrow where they work; Appointments occupy available time. Booking Settings/service-level notice and padding rules also affect whether a time can be offered.

What to expect after changes

Schedule changes affect future slot generation immediately. Existing appointments are records of already-booked time, so do not assume adding time off automatically resolves conflicts with appointments that were created earlier—review the Calendar/Appointments after schedule changes.

Where to find it

Open Booking → Staff.

Using the Staff list

Use Staff as the bridge between service assignment and availability. A staff member can exist as an account but still be unsuitable for public booking if Show in Booking/Active/schedule/service assignments are not configured. Open the staff record when a service has unexplained availability gaps.

Field and action reference

Use the tables below when you need the exact meaning of a field, column, filter or action. Read the workflow and dependency sections above first so each option is used in the right context.

Create provider/staff profiles and cabinet/schedule permissions.

Using the list page

Column	Use
User Id	Shows the user id value recorded for each row.
Display Name	Shows the display name value recorded for each row.
Bio	Shows the bio value recorded for each row.
Email	Shows the record’s email address.
Phone	Shows the record’s telephone number.
Timezone	Shows the timezone value recorded for each row.
Listings	Shows the listings value recorded for each row.
Appointments	Shows the appointments value recorded for each row.
Revenue this month	Shows revenue attributed to the service for the current month.
Total revenue	Shows cumulative revenue attributed to the service in the available data.
Actions	Contains the management actions available for the record.

Field reference

Field / option	Use
Name	The human-readable name used to identify this record.
Email	The email address associated with this account or record.
Password	Sets the sign-in password for the related account.
Display Name	The public-facing name shown where the staff/provider is presented.
Bio	Public/profile description for the staff member. Use it to explain expertise or other information customers should see.
Phone	The contact telephone number.
Timezone	Sets the timezone used by this record.
Color	Sets the color used by this interface.
Google Calendar ID	Identifies the Google calendar used for this provider when Google Calendar integration is configured.
Outlook Calendar ID	Identifies the Outlook calendar used for this provider when Outlook integration is configured.
Sunday	Sets the provider’s normal working availability for Sunday. Disabled/non-working periods do not generate ordinary booking slots.
Monday	Sets the provider’s normal working availability for Monday. Disabled/non-working periods do not generate ordinary booking slots.
Tuesday	Sets the provider’s normal working availability for Tuesday. Disabled/non-working periods do not generate ordinary booking slots.
Wednesday	Sets the provider’s normal working availability for Wednesday. Disabled/non-working periods do not generate ordinary booking slots.
Thursday	Sets the provider’s normal working availability for Thursday. Disabled/non-working periods do not generate ordinary booking slots.
Friday	Sets the provider’s normal working availability for Friday. Disabled/non-working periods do not generate ordinary booking slots.
Saturday	Sets the provider’s normal working availability for Saturday. Disabled/non-working periods do not generate ordinary booking slots.
Allow Staff Cabinet	Allows staff cabinet when enabled.
Can Manage Schedule	Allows the staff/provider account to manage schedule when enabled.
Can Manage Prices	Allows the staff/provider account to manage prices when enabled.
Can Manage Calendar	Allows the staff/provider account to manage calendar when enabled.
Show in Booking	Shows or hides in booking in the relevant customer-facing interface.
Send Notifications	Controls whether notifications are sent when enabled.
Is Active	Controls whether this record is treated as active.

Actions available

Create
Edit
Staff Holidays
Delete

The create screen also includes weekday availability and permissions such as Allow Staff Cabinet, Can Manage Schedule, Can Manage Prices, Can Manage Calendar, Show in Booking, Send Notifications, and Is Active.

Booking Settings · Services · Appointments · Overview

Where staff appear on your site

The staff page lists your public staff members, and each has a profile page, in the designs chosen for Providers layout and Provider detail layout. See Frontend Designs.
Any page you build can show staff with the Booking Providers block, optionally limited to a service or category. See Page Builder Components.
Designed staff pages and sections from the Template Library can be bound to a provider so names, photos, ratings and next free times stay current. See Data-Bound Sections.

Weekly hours and time off decide which times customers can book; if none are offered, see the Booking FAQ.